Refunds and Returns Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All new products sold by Staik-Out Systems on staikout.com.au are covered by a minimum 12 month warranty. Staik-Out Systems will accept product returns and assist you to repair, replace or issue you with a refund under warranty where:

• The product is found to be defective/incorrect/incomplete/faulty, or

• The product is not fit for its intended purpose, or

• The product does not match the specifications/ description on Swann.com;

• The product has been used in the country of purchase, and;

• If your product or order is incorrect or incomplete, you must notify Swann and provide photos within 5 business days of receiving your delivery.

• You have an order reference/ receipt or adequate proof of purchase from Swann.com dated within the 24 month warranty period.

  Purchasing from Authorised Retailers/ Stockists

  If you purchased a Staik-Out product online or in store from an authorised retailer/stockist and wish to return it, you must return it to the original place of purchase and abide by their returns policy.

  Products returned for credit that do not meet the above conditions may still be accepted but could incur a restocking fee that can be as much as the original purchase price less 15% depending on condition and completeness of kit and contents.